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The screen of the request type display differently under each IT Service Desk Project

Tim Bao

hi there,

I have an issue with the request type display, when I created a fresh new project and when you look into the request type is showing as follow:

iShot2020-07-27pm04.54.20.png you see I have all these groups and common requests that I can edit, but when I try to use a different account(business account), the layout of the request type completely changed (the image attached below)and I am pretty sure both of these projects, I have chosen the right project template (IT service desks), but the request types layout varies from each other.

iShot2020-07-27pm05.00.52.png

Please let me know what the issue is and thank you heaps.

Regards,

Accepted answers

Jack Brickey

When you say you are using a different account do you mean a completely different instance of Jira? Are they different URLs? It appears to me that these are different code bases.

All comments

Jack Brickey

When you say you are using a different account do you mean a completely different instance of Jira? Are they different URLs? It appears to me that these are different code bases.

Tim Bao

Hi Jack, yes I am using my private and company email to test the instance of Jira. They are different URLs, but I assumed that they shouldn't be displayed differently as I chose the same project setting for both of them.

Jack Brickey

it could be that the latter image is from Server instance or a different version of Cloud. Mine looks like the first image (cloud). Are both URLs of type xxx.atlassian.net or does one have a different domain, e.g. company domain?

Tim Bao

Yes, both of them have the type some type of URL (xxx.atlassian.net ).

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