Service desk email configuration - does not catch tickets from email

Question

Service desk email configuration - does not catch tickets from email - Any idea whats wrong. The sender email id is part of customer role on that project. What other settings will be verified?

I'm using cloud JIRA and Service desk , I configured the company email to receive tickets from email. It does not work.

Regadrs,

Jijo

Richard Saffell_cdvenv · Answer

Jijo, are you testing the email handler with new emails you are sending to the mailbox?  Or are you expecting it to pick up messages that were already there?  I've noticed that it won't process messages that were already in the mailbox.