Upgrade cost from JIRA 6.x to JIRA Service Desk

Question

Hi. I'd like to upgrade my actual "51-100 users" JIRA 6.x license to a "16-25 agents" JIRA Service desk license. Do I need to buy a new 6500 $ Service desk license and throw away my previous JIRA license, or can I just upgrade to Service desk and pay the 3250 $ maintenance renewal ?

Thx ! Fred

Paulo Hennig · Answer

Hello Frederic,

In additional to William's response, feel free to raise a ticket under https://support.atlassian.com (Customer Advocates Project) where we'll answering your doubts ASAP.

William Zanchet · Answer

Hi Fred,

Our sales team should be the team to answer this question! Can you please reach us through sales at Atlassian dot com?

Cheers,
WZ