Thinking about our SLA's, often they're out of whack because we're waiting on our customer or something else to of our control. Is there a way to pause the time while that sort of event is occurring?
Sure, just add the corresponding status to the pause SLA column. Here, you can refer to this documentation here: https://support.atlassian.com/jira-service-desk-cloud/docs/create-and-edit-sla-time-metrics/
LOL that was simple! Thank you. That'll teach me to try figuring it out for myself first!
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