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Setting proper reporter for emailed issue

NeilN

I have an email handler set as

Create Users: false
Default Reporter: tech

Under Project -> Customers I have an Organization defined and under Organization I have two customer email accounts added. When an email comes from one of these accounts, how can I set that as the Reporter instead of tech?

Accepted answers

Dave LIAO

@NeilN - your Jira project is a Service Desk project, correct?

If that's so, instead of relying on a mail handler, configure email requests for your project. Incoming requests from either customer will have the appropriate Reporter defined.

All comments

Dave LIAO

@NeilN - your Jira project is a Service Desk project, correct?

If that's so, instead of relying on a mail handler, configure email requests for your project. Incoming requests from either customer will have the appropriate Reporter defined.

NeilN

Thanks, looks to be what we needed.

Rick Shantz

Solved my issue too.

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