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Tag @ someone in Comment field on Jira Service Desk Customer Portal

Bin

Hi everyone,

As service agent, I can tag someone using @ in request Comment field on Jira service desk backend. A name list pops up after I typed @. But when I tried to tag someone using @ in the Comment field on the customer portal, no name list is popped up.

Is it by design? Or I missed some configuration.

Thanks much for your expertise and advice!!

Accepted answers

Susan Hauth _Jira Queen_

Hi,

That is a highly voted feature request. Please vote for JSDCLOUD-1476

Cheers,

All comments

Susan Hauth _Jira Queen_

Hi,

That is a highly voted feature request. Please vote for JSDCLOUD-1476

Cheers,

Bin

Thanks, Susan. I voted that one. But I think JSDCloud-1476 is different from what I am talking about. What I want to do is on customer portal, not agent site. I am administrator.

Susan Hauth _Jira Queen_

Hi,

There is another one is specific to the portal:

JSDCLOUD-8026

Hope that helps

Susan

Bin

That is it!! Thanks, Susan!

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