The Classic Project has way more setup than I am interested in. But I don't get a Service Desk Template for Next-Gen.
Found it. Apparently it isn't a general feature yet.
https://support.atlassian.com/jira-service-desk-cloud/docs/get-early-access-to-the-next-gen-jira-service-desk-experience/
@Jill Boyette Next-gen projects are definitely available in Jira cloud but a Jira Admin will need to enable them before anyone will be able to add a next-gen project (See the bottom of this image):
thanks
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