Customer can't access to portal

Question

Hi.

I've created a customer and she can't access. I created a new customer with her personal email and she don't have problems.

Please I need a solution.

Thanks a lot.

Soporte Metadata · Answer

Please I need help!

Soporte Metadata · Answer

It was recognized, even she used the "reset password" link and reseted the password, but she can't enter to the SD portal.

Carla Ann Rowland · Answer

Is the format from her first e-mail (the one that is not working) a recognized e-mail format by JIRA? If it is not recognized it will not allow access to the portal.