Issue commented for just Jira Services Desk

JAVA_j66wt4

I want to apply a rule based in a new comment in Jira Services Desk that will be copied to related issue in a Kanban at Jira Software. However, the rule is including also new comments between Jira Software/Jira Software.

We have a limitation of 1000 action automation per month due to our plan. So, I would like to reduce the interaction for this rule but there is no way to configure the tigger.

Elad Ben-Noam

Hi @JAVA ,

On the "rule details" inside your rule - you can select if the rule is "global" for all projects or only for a specific project.

Change the rule to run only on your Service Desk project and you're done

 

I hope it helps.

Elad.