Limitations on Jira Service Desk

Question

We have run into a problem where Service Desk is not allowing me to create more than 30 Request Types. The other limitation is that we cannot add more than 50 fields across all of the Request Types. Is there a way to increase this limit by  subscribing to a larger plan?

I have attached screen shots from Jira Service Desk.

Regards Akil

Nic Brough -Adaptavist- · Answer

Atlassian have no plans to increase the limits, they've designed them to force us to keep things simple for the end-users - that's what Service Desk is for.

c.tyler · Answer

HI Nic,

I've run in to the same issue as Akil,  I need more than 30 as my desk covers a large area of the business different teams all raise tickets in to the same service desk. Different requests require different required fields. Do you know if Atlassian can make a change to this to allow more types?

Cheers,
Charlie

Nic Brough -Adaptavist- · Answer

I can't find any.

I'd still be questioning why you're trying to add so many fields in one portal.