Integration with Client Emails

Kelly Dudley

Hello, 

 

We frequently answer technicial questions on behalf of our clients, but want to set up the "from" email address to be their email address. Does anyone know if it is possible to do this without domain access? We can easily access the email password, and do a OTP type of confirmation, but wouldn't be able to grant domain access to our JIRA service desk project.

Angélica Luz

Hello Kelly,

Welcome to Atlassian Community!

As per the details you provided, I understand that you would like to change the notifications' email address to the email from the customers' domain, please correct me if I'm wrong.

If that's the case, the only way to do that is by verifying the domain. Also, it's possible to set only one email address per project, so in case there are customers from different domains in only one project, it wouldn't work.

For more details about the project email address, please check the documentation below:

• Configuring Jira Cloud to send emails on behalf of your domain

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica