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License update is not ending

Siefried Eichner

Dear Jira Team,
I try to update the license key, but the update is not ending, is still running and running. Please let me know what for connection is necessary, and how I can check this. Thanks in Advance Regards Siegfried

Accepted answers

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Milan Chheda [INFOSYSTA]

Hi @Siefried Eichner ,

Have you tried using incognito or logout/login?

If yes and it still didn't worked, kindly check atlassian-jira.log file for errors available in log folder in the home directory.

Thanks
Milan

Siefried Eichner

Hi Melan,

I don't see any error according to license issue in the logfile, it is possible to describe the error Message.
Second, it is possible to check the connection with a curl command from Linux Server, if yes, would you so nice to provide this.

Maybe the connection is not allowed in the company proxy whitelist?

Regards Siegfried

Milan Chheda [INFOSYSTA]

That's strange. Have you tried using another browser?

Siefried Eichner

Hi Melan,

sorry for my delay, I was waiting for ticket to check the whitelist on the company proxy,

but this are fine.

So please find my settings below?

Regards Siegfried

---------------------------------------------------------------------------------

I can still now not connect. I had checked my setenv.sh

JVM_SUPPORT_RECOMMENDED_ARGS='-Dhttp.proxyHost=proxy.dc4ca.siemens.de -Dhttp.proxyPort=8080 -Dhttps.proxyHost=proxy.dc4ca.siemens.de -Dhttps.proxyPort=8080'

JVM_SUPPORT_RECOMMENDED_ARGS='-Dhttp.proxyHost=proxy.dc4ca.siemens.de -Dhttp.proxyPort=8080 -Dhttps.proxyHost=proxy.dc4ca.siemens.de -Dhttps.proxyPort=8080'
JAVA_OPTS="-Xms${JVM_MINIMUM_MEMORY} -Xmx${JVM_MAXIMUM_MEMORY} ${JVM_CODE_CACHE_ARGS} ${JAVA_OPTS} ${JVM_REQUIRED_ARGS} ${DISABLE_NOTIFICATIONS} ${JVM_SUPPORT_RECOMMENDED_ARGS} ${JVM_EXTRA_ARGS} ${JIRA_HOME_MINUSD} ${START_JIRA_JAVA_OPTS}"