Users having problems commenting and opening issues

Question

"Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]"

been getting weird things like this not even consecutively, first it was when a user outside our organization sent in email request and then this one. Is there a way i can just have anyone be able to submit email tickets and open issues,

Thanks in advance

Nickolas Dinnan · Answer

Yes, we have all of this configured, it just says that they do not have permission to comment on the ticket after it is created. So they are able to create the ticket with the email intially but then when updating it with a comment it says mail handler error the user does not have permission to comment.

Tessa Tuteleers · Answer

Hi Nickolas,

When you want unlicensed users to create issues in Jira and interact with them, you will need Jira Service Desk, a product specifically designed to help "outside" customers by creating issues from their mails or (preferably) portal requests, and keep them updated on the status they have.

You could also use marketplace apps like Email this issue to create issues from unlicensed email adresses, albeit under a default, pre-configured "bot" user.

Hope this helps!

Tessa