Collecting Satisfaction Feedback from Ticket Assignee

Raymond Mao_mumi1w

I know there is the feature of collecting customer satisfaction (CSAT) feedback from a ticket reporter about the assignee. I'm wondering if I can collect feedback from the assignee on the reporter to collect data on how the ticket was submitted. e.g. all relevant info was given etc.  

Dave LIAO

@Raymond Mao - you can totally do this:

1. Create custom fields (or use existing ones) to collect this info. I suggest select lists or radio buttons - that will speed up data collection, and you can report against this data.
2. Create a screen to hold those fields (the questions).
3. Edit the workflow for your Jira project. In the final step where the assignee goes to close/resolve the ticket, edit that transition to show the screen you made in step #2.

Hope this helps!