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GC Allocation Failure Error

Seemi Anwar

Hi,

I am trying to upgrade the Jira to 8.10.0 hosted on AWS EC2 instance. I used the "Installer" Method.

After the successful installation. Jira is unable to restart. When I checked the logs I got the "GC Allocation Failure" message. Can you please assist me?

The log for the error message is as follows.

OpenJDK 64-Bit Server VM (25.202-b08) for linux-amd64 JRE (1.8.0_202-b08), built on Jan 22 2019 13:35:07 by "jenkins" with gcc 4.8.2 20140120 (Red Hat 4.8.2-15) Memory: 4k page, physical 4038204k(418652k free), swap 0k(0k free) CommandLine flags: -XX:+ExplicitGCInvokesConcurrent -XX:GCLogFileSize=20971520 -XX:InitialCodeCacheSize=33554432 -XX:InitialHeapSize=402653184 -XX:MaxHeapSize=2147483648 -XX:NumberOfGCLogFiles=5 -XX:-OmitStackTraceInFastThrow -XX:+PrintGC -XX:+PrintGCCause -XX:+PrintGCDateStamps -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -XX:ReservedCodeCacheSize=536870912 -XX:+UseCompressedClassPointers -XX:+UseCompressedOops -

Accepted answers

Nic Brough -Adaptavist-

Impossible to tell without the full GC Allocation error message (I say full, I just mean the first few lines before it starts giving you line numbers in inscrutable bits of code)

All comments

Nic Brough -Adaptavist-

Impossible to tell without the full GC Allocation error message (I say full, I just mean the first few lines before it starts giving you line numbers in inscrutable bits of code)

Seemi Anwar

Hi, Thanks for the response. Please see the logs below.

OpenJDK 64-Bit Server VM (25.202-b08) for linux-amd64 JRE (1.8.0_202-b08), built on Jan 22 2019 13:35:07 by "jenkins" with gcc 4.8.2 20140120 (Red Hat 4.8.2-15)

Memory: 4k page, physical 4038204k(418652k free), swap 0k(0k free)

CommandLine flags: -XX:+ExplicitGCInvokesConcurrent -XX:GCLogFileSize=20971520 -XX:InitialCodeCacheSize=33554432 -XX:InitialHeapSize=402653184 -XX:MaxHeapSize=2147483648 -XX:NumberOfGCLogFiles=5 -XX:-OmitStackTraceInFastThrow -XX:+PrintGC -XX:+PrintGCCause -XX:+PrintGCDateStamps -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -XX:ReservedCodeCacheSize=536870912 -XX:+UseCompressedClassPointers -XX:+UseCompressedOops -XX:+UseGCLogFileRotation -XX:+UseParallelGC.

Is this the required full message?

Nic Brough -Adaptavist-

No, that's what you gave us before, which is why I asked for the error message.

Seemi Anwar

Hi, Is this what you need? Actually I am new to Linux so I didn't exactly know what will you required to fix the problem.

jira.service
Loaded: loaded (/etc/init.d/jira; generated)
Active: failed (Result: exit-code) since Thu 2020-07-16 21:32:18 UTC; 1min 2s ago
Docs: man:systemd-sysv-generator(8)
Process: 14857 ExecStart=/etc/init.d/jira start (code=exited, status=1/FAILURE)

Jul 16 21:32:18 ip-172-31-12-84 jira[14857]: Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Jul 16 21:32:18 ip-172-31-12-84 jira[14857]: Existing PID file found during start.
Jul 16 21:32:18 ip-172-31-12-84 jira[14857]: Tomcat appears to still be running with PID 28003. Start aborted.
Jul 16 21:32:18 ip-172-31-12-84 jira[14857]: If the following process is not a Tomcat process, remove the PID file and try again:
Jul 16 21:32:18 ip-172-31-12-84 jira[14857]: UID PID PPID C STIME TTY TIME CMD
Jul 16 21:32:18 ip-172-31-12-84 jira[14857]: jira 28003 1 1 Jul15 ? 00:22:03 /opt/atlassian/jira/jre//bin/java -Djava.util.logging.config.file=/opt/atla
Jul 16 21:32:18 ip-172-31-12-84 runuser[14874]: pam_unix(runuser:session): session closed for user jira
Jul 16 21:32:18 ip-172-31-12-84 systemd[1]: jira.service: Control process exited, code=exited status=1
Jul 16 21:32:18 ip-172-31-12-84 systemd[1]: jira.service: Failed with result 'exit-code'.
Jul 16 21:32:18 ip-172-31-12-84 systemd[1]: Failed to start jira.service.

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