How to try set up a project name in the email sent via Jira Service Desk

Question

I want to try establish how to implement the following into the Service Desk as I’m new to this functionality.

I need to establish how the process works from client issuing a ticket into the queue.

* As I need a way where I can recognize which ticket belongs to per client so is there a way I can change the email form for the client state name etc?

Trevan Householder_Isos-Tech-Consulting_ · Answer

@Andy Nichols There is a lot of discussion that could happen for each of these questions, so I would recommend breaking your questions up into individual / separate questions.

There's a lot to unpack, here...  too much for one thread, in my opinion.

Andy Nichols · Answer

As well is there auto response email when the customer issue an email to the Jira Service Desk which is converted to a ticket into the queue.

If so can we tailor a response to the customer to be SLA specific per customer ?