Can you Hide the request types from the service desk portal group view?

Question

We have so many request types, because issuetype is a 1:1 relationship with request type, and we're reporting on issuetype, we made one request for bug, support, enhancement request, etc.

I'm wondering if I can omit the request types from displaying on the portal group page - just the header - like 'Marketing Automation"

JimmyVanAU · Answer

Update - so these limitations are due to Atlassian constraints. Deviniti are very much aware of the feature request to have request visibility (on the portal) and option visibility (to hide a custom field after a request type/form has been chosen), and this is on their backlog.

Related constraints are:

[EAC JSDECO-120] Allow apps to hide Request Types on Customer Portal based on some conditions

[JAC JSDCLOUD-195] User(s)/Group(s)/Roles security on creating certain "Request Types"

JimmyVanAU · Answer

Thanks @Dave LIAO reached out to Deviniti shortly after I posted, and I'll provide a 2021 update

Dave LIAO · Answer

@JimmyVanAU - it doesn't seem like it; it's not mentioned in the Cloud version's docs.

In case @Trevan Householder_Isos-Tech-Consulting_ doesn't see this, I'd reach out to Deviniti to confirm if that feature exists. http://deviniti.com/