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How can I create an event based on checkbox value selected to send an notification email

Anand Kumar_hbdz33

Hi There,

I have created a service desk project , in which i have a field impacted area with checkbox values ( Writer, director and other).

If i select a checkbox Writer and submit a case then email should go to X user.

If i select a checkbox Director and submit a case then email should go to Y user and so on.

I need to create an EVENT and add the notification and then add to project workflow.

Is it possible to create an event like this?

Thanks,

Anand

Accepted answers

Dave LIAO

@Anand Kumar - use Service Desk's built-in Automations feature (no need to adjust workflows):

https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-rules-to-automate-repetitive-tasks/

You can set up automations like "WHEN issue created, IF checkbox custom field = Writer THEN notify X user".

Hope this helps!

All comments

Dave LIAO

@Anand Kumar - use Service Desk's built-in Automations feature (no need to adjust workflows):

https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-rules-to-automate-repetitive-tasks/

You can set up automations like "WHEN issue created, IF checkbox custom field = Writer THEN notify X user".

Hope this helps!

Anand Kumar_hbdz33

Thanks it helped a lot to create a rule and send email, But I want to send email to specific email address ( let say: abc@test.com)when criteria met.

As per below screen, i see only Reporter(customer) and Customers involved drop down to add in To field for email.

PLease advise.

Thanks in advance.

Dave LIAO

@Anand Kumar - ah, "Send email" doesn't allow more than that (out of the box).

If you just want to want notify a user about an issue:

create Jira accounts for the intended recipients
use the automation action "Alert user" (not Send email)
set the intended recipient(s) as you like.

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