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creating a service desk project

Benjamin Lui

Hi, I'm new to Jira Service Desk and I am wanting to test it out as we are looking for a replacement to our current ticketing system. I am trying to create a service desk project however, the only option I see is "software". Should I be seeing a "service desk" option and do I need to get in touch with my admin to get this added?

Accepted answers

Ollie Guan

Hello @Benjamin Lui ,

Service desk and software are two different products. Please check with your organization administrator if you have permission to access this product, or your organization has purchased a service desk.