Validator or a Condition to specific transition so that only New issues sent to that transition

Roja Gurram_ey6522

Hi All,

Is it possible to add a Validator or a Condition to this transition (below attached highlighted Transition snapshot) so that only "New Issues" can be sent to status "To Do"?

 

Currently tickets that the DEV team have already finished their work on are sent again to "To Do " by other teams. This is causing issues with the DEV workflow and is affecting the team’s  KPI’s.

 

Nic Brough -Adaptavist-

Three options, depending on what you really need, as I'm not 100% sure from your question.

Is it a blanket "no-one can go from in-progress, in review or done, back into to-do"?  If so, then just delete the "all" transition

Should there be only one or two places?  For example "you can go back to todo from in-progress, but not done or in-review?"  If that is the case, then delete the all transition and add a transition from in-progress to to-do.

Is it that you want to let some people use this transition, but just stop the developers from using it?  In this case, a condition would be best.  You'll need to find one that says "you must be let group or role X" to do this, depending on how you are identifying people as developers or other user types.