Java Script Error in Custom Field

Question

I have problem with a custom field (checkbox).  I have some incomplete Java script in the description field (saw this from the audit log), and that is preventing me from accessing the field to edit or delete the field.  Whenever the field displays on the Custom Fields page, the page locks up and none of its properties are displayed on the page.

I tried to access the field from the View Field Configuration page, but the edit function does not show up and the page does not display anything beyond bad custom field.

We are running Jira Service Desk 4.5.0 Server.

Italo Qualisoni [e-Core] · Accepted Answer

Hi @donald.hardy ,

You can try to access the field using the direct URL.

First you need to get the custom field ID that you want to edit, you can do it by accessing this url, example below:

http://192.168.0.17:8080/rest/api/2/field

In my example I want to edit the customfield_10400, let's say that this custom field is the one that has the bad javascript on its description.

Having the field id, you can directly access the below url, replace 10400 for your field id:

http://192.168.0.17:8080/secure/admin/EditCustomField!default.jspa?id=10400

From here you should be able to modify the script.

Let me know if my answer matches with what you described.