I am not able to change the default email address

Capital Careers

I setup the JSD with an email address which I need to change now for some reason. When I am changing the email, it says that JIRA has sent a confirmation email on new email, but have tried all possible options, the email is not appearing in inbox. Can anyone help me on this please?

Petter Gonçalves

Hello @Capital Careers

Thank you for reaching out.

Per your description, I understand you are not receiving the confirmation email in the new email address that you added to your Atlassian Account. 

Follow the steps below to properly troubleshoot the problem:

1. Check if the IP Ranges and Domains of the documentation below are properly whitelisted in your e-mail server and firewall:
   Atlassian cloud IP ranges and domains 
2. Using incognito mode, navigate to https://id.atlassian.com/manage-profile/email and log in with your account (Using the old e-mail address)
3. Add the new e-mail address you want to change the account to and click to save changes
4. Check if the confirmation e-mail was received, also checking the Spam folder

Let us know if the steps above worked for you.