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How to change the status of a JSD ticket after the linked issue has changed status

Dean Stearn

Hi all

I've been trawling the web for hours and trying many different automations without much success, so I hope somebody can help me..

As I transition a ticket through JSD, I create a linked issue

For example JSD ticket is DEMO-123 and the linked issue created from it is DEMO-124

Demo-123 is sitting at status PENDING with the next available status of RELEASED.

I am trying to create an automation rule so that DEMO-123 will change to RELEASED once DEMO-124 reaches a status of CLOSED

The audit log on my rule shows that the rule triggers when DEMO-124 reaches CLOSED but no updates are actioned.

I have stripped the rule right back to basics but for the life of me, I cannot get the parent issue to change status after the linked issue reaches the trigger status.

The intention is to create linked issues in other projects for our developers, so I thought it may be a permission issue. So for my tests I have been keeping the linked issue within the same project but still not happening.

Can somebody please help.

Thanks

Dean

Accepted answers

Jack Brickey

Which automation are you working with? I’m JSD there is “Automation” and there is “Project Automation”. Here is an example of one so have using “Automation”

and here is one I tested using Project Automation

All comments

Jack Brickey

Which automation are you working with? I’m JSD there is “Automation” and there is “Project Automation”. Here is an example of one so have using “Automation”