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Confluence License + maintenance

hakimshukor

Let's say, we buy Confluence Server in year 2020, but we didn't paid the maintenance for 2021 & 2022 ( Because they said, they provide one year maintenance)... when come to 2023, we realise that we need their support/ upgrade version... so, do we still need to pay 2021 & 2022 maintenance? or we just need to pay 2023 maintenance?

Accepted answers

Italo Qualisoni [e-Core]

Hi @hakimshukor ,

In your case you will just need to pay 2023 maintenance to be eligible to upgrade to a updated version and get official support.

I think there is a renewal discount and you will lose it in case you skip 2022, I'm not totally sure how this works but definitely something you should check too.

All comments

Italo Qualisoni [e-Core]

Hi @hakimshukor ,

In your case you will just need to pay 2023 maintenance to be eligible to upgrade to a updated version and get official support.

I think there is a renewal discount and you will lose it in case you skip 2022, I'm not totally sure how this works but definitely something you should check too.

repi

@hakimshukor @Italo Qualisoni [e-Core]

I can not confirm that.
I once had a basic license with 10 users for private purposes.
However, since I was not able to use confluence privately for work, I shut it down and did not renew the license.
When I reactivated confluence after two years and wanted to buy a current license, I would have had to pay the past two years. (renew)
I then decided to buy a new one.

Italo Qualisoni [e-Core]

You are right @repi , to renew the license will be charged with the period that the license was expired as well, in my previous comment I was mentioning to aquire a new license instead of renewal.

There is a great question with this topic , sharing here because it can answer your question @hakimshukor

https://community.atlassian.com/t5/Atlassian-Account-questions/Buying-new-license-is-cheaper-then-renewing-if-maintenance/qaq-p/134228

hakimshukor

@Italo Qualisoni [e-Core] @repi ...

Server Confluence' license is one time payment as shown in figure.. Is that mean, we just need to pay one time for the whole life?

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