Create a custom email address in service desk

Question

I am trying to create a custom email address in our service desk. I want to use our existing support email address and it is a Microsoft address. I put in the address and password but get the following error:

Your connection was unsuccessful

Unfortunately, JIRA couldn't connect to the mail server. Here is what the mail server said:

"AUTHENTICATE failed."

How do I fix this?

Richard Morgan_jbt2gf · Answer

I don't know. How do I do that?

Mone Dileep Kumar_8tzikt · Answer

Hi @Richard Morgan ,

Did you set up the incoming email in the global configuration and test connection is succesfull?

Richard Morgan_jbt2gf · Answer

@Dileep Kumar Mone can you help with this?