Report on logged "Time tracking"

Question

When managing a ticket in the "Demo service desk" there's an attribute on the sidebar that lets you log the amount of time you've spent on an issue:  https://share.getcloudapp.com/v1ue9WPJ

Is there a way to report on this attribute?  I couldn't find a way but may be looking in the wrong places.  We'd like to generate reports that answer these questions:

- In the last month, Agent (X) spent (Y) hours with Customer (Z)
- In the lats month, we spent (Y) hours on Customer (Z)

Any thoughts appreciated!

Gökçe Gürsel {Appfire} · Answer

Hi Dylan,

You can add this field as a column in the issue search window and after that, you can generate reports.

In the last month, Agent (X) spent (Y) hours with Customer (Z)

This can be achieved by a JQL query, however, for your second query you can generate the report like this and after that, you can easily calculate it in Excel.

Before any addon, I suggest trying out the out-of-the-box solution for this. If this is not enough I'm sure people can help you out about an addon.

Cheers,

Gökçe

Jakub Sławiński · Answer

Hi @Dylan Stamat ,

you can try one of the addons from the marketplace: https://marketplace.atlassian.com/search?query=worklogs