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Orderable item list in dashboard

Shahrukh Arif

Hi,

I am setting up a JIRA instance for customer support at our company, I would like to have a a dashboard report that shows all open C1s and C2s so that the development team has view into but also allow the support manager to adjust the order the tickets are worked on and have that reflected in the dashboard view. Currently, I have C1/C2/C3 as labels and have been able to easily create a filtered view of those across projects but I am not sure how to make the list orderable and have that reflected in a dashboard view.

Any suggestion would be great.

Thanks!

Accepted answers

Bill Sheboy

Hi @Shahrukh Arif -- Welcome to the Atlassian community!

The built in Rank mechanism in JIRA (called LexoRank) should be able to handle that ordering. Using something else may create side-effects and difficulties that Rank already addresses.

If you are are making a dashboard view, you could:

Create three filters, one for each label class/category (C1, C2, and C3) ordered by Rank
Set up with three column layout on the dashboard
Use one of the gadgets to show the items meeting each filter, in each column
To update order, the support manager would just drag items up/down in the backlog view. To make it easier, also add quick filters for C1, C2, and C3 to allow the manager to focus on order within the class/category.

Best regards,

Bill

All comments

Bill Sheboy

Hi @Shahrukh Arif -- Welcome to the Atlassian community!

The built in Rank mechanism in JIRA (called LexoRank) should be able to handle that ordering. Using something else may create side-effects and difficulties that Rank already addresses.

If you are are making a dashboard view, you could:

Create three filters, one for each label class/category (C1, C2, and C3) ordered by Rank
Set up with three column layout on the dashboard
Use one of the gadgets to show the items meeting each filter, in each column
To update order, the support manager would just drag items up/down in the backlog view. To make it easier, also add quick filters for C1, C2, and C3 to allow the manager to focus on order within the class/category.

Best regards,

Bill

Shahrukh Arif

Thanks Bill! This is helpful. For the gadget, is there a gadget that would let me show all 3 saved filters that are ordered by rank? Or would we need to create a saved filter for each one and then have them shown in individual gadgets?

Though maybe that isn't necessary. I like your idea of having additional columns on a dashboard where C1, C2, C3 are split up and then have them ordered by the support manager. I actually hadn't though of that setup. Let me know if you have any thoughts on the gadget and I will start to mess around with the JIRA dashboard to see how it works.

Bill Sheboy

I would make 3 different filters. That makes it easier to select them in the gadgets, and you could also set up subscriptions to schedule emails if some people would prefer a "push" rather than a "pull" of information.

Shahrukh Arif

That's actually perfect! Push emails to a JIRA group would be great; especially for C1s. Thanks for your help!