Why is my Request Type description sometimes hidden from the portal user?

danielb_kvnd87

We use the Request Type description to guide users to complete the appropriate request (and land with the correct resolver group), but this isn't always displayed to the user. Here's the scenario:

1. Go to portal homepage > select appropriate service desk > select request type > description is displayed 

When you select the request type, the description is still partially displayed 

2. But, if from the portal home page I search for the request type using keyword search, when I find the appropriate request type, it doesn't display the description 

And selecting that option, I still don't see the description 

Is this something I can resolve? It's really important that the description is displayed to all users, and those searching by tag or keyword currently won't see this text.

 

 

Jack Brickey

I played with this a bit to better understand. My assessment here is that the displayed results from the search are simply not the same as that of the Request Type list. Basically, the search results do not display the help text. You could provide feedback to Atlassian that this would be desirable.