Are there videos on how to both create and maintain service requests?

Question

I am new to Jira and I'm looking to find a way to both create and maintain service requests within Jira Service Desk.

Thank you!

Michael LaRue_pgxn9q · Answer

Thank you taking the time to give me these links. I will begin to review them all.

I have gone through the documentation, but nothing shows me how to Create or Maintain the service requests? Also I cannot find a way to send certain requests to certain queues? Is  it that all the requests go to a main queue then all agents have to kull through them for the ones they need to work on?

@Sachin

Sachin_q0v8o8 · Answer

Hello @Michael LaRue ,

Welcome to Atlassian community. Here are few resources which might help you understand how to create and maintain service requests:

Jira Service Desk: Create an Issue vs: Raise a Request
Customer requests are organized into queues
Jira Service Desk Portal - Create request and approve 
Jira Service Desk queues and issues in the new agent experience

If you like to go little more deeper you can go through below articles:
Categorize customer requests into request types
Jira Service Desk Cloud documentation
What is a service request?
6 Tips to run a successful service desk
Best practices for managing service requests in your IT service desk

Best,
Sachin.