Good day,
Email notifications are being sent to another user when a project is archived.
This user did not archive the projects but receives the email notification.
This user is not an administrator.
Is there a fix for this?
What kind of email are they receiving? Can you add it here please?
EDIT: If the user is getting a Jira-generated email that says "x project has been archived" (similar to this project has been moved to trash), these emails go to all users who are either "Trusted Users", or members of groups that have admin privileges.
Stephanie,
in Cloud, unless something has changed, there is no project archive function. Maybe you are using an addon? I don’t recognize the screenshot in your reply to Dave. Can you explain the source?
It's possible the user who got notified was a project admin or project lead, but I'd need to verify that that case generates notification emails first...
Hi Jack/Dave
We are using Cloud, and there is an archive function recently made available to which I (Jira Admin) can only restore archived projects.
The screenshot is from the user's email. He is a project admin but only for projects he creates, these are projects created and archived by someone else. I received the same emails.
Is the fact that he has project admin permissions the reason he will receive an email notification if any projects are archived -if yes, how to resolve?
Ah, in that case, check if the user is a "Trusted User". These users have some admin privileges, and will receive certain admin email notifications, unfortunately.
If this is the case, the user can relinquish their "Trusted User" powers and become a "Basic" user if desired.
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