Import Attachement using CSV

Question

I am in a testing stage of importing issues via CS file in Jira. Attachement import is the section I need help on.

I understand that we have two ways of importing them--using web url of file name and one is keep it in the server home dir.

the attachment is the document folder of my windows system, Is it possible to import it by getting the web url.

Please advice.

Hossam.Khalil · Answer

Hallo everyone, if anyone has managed to solve this, please let me know.

Setup:

We have an admin account for the backend and another for the front end, but tried to do the import with the frontend admin account, and i got the aforementioned error.

I even treid to create an admin account on the front end for the backend admin user, and carry out an import with that, however it also did not work.

P.S

we do not have AD Authentication.

Maybe that's why the Account rights are not working.

Many thanks for your support.

BR

Hossam

Dave Theodore [Coyote Creek Consulting] · Answer

http error 403 is likely a permission issue. Make sure the attachments all have permission to be read by the user that http server is running as.

Will_g295pj · Answer

Hi Dave,

I did the same on my end but I'm getting an exception during the import:

An exception occurred dealing with attachment ...
java.io.IOException: Error downloading attachment for autoid-1089030653713107259 from ... Error: HTTP status code: 403
  at com.atlassian.jira.plugins.importer.imports.HttpDownloader.getAttachmentFromUrl(HttpDownloader.java:89)

In case you have any hint to share.