For example, the external customer-facing portal could have the "license type" create a ticket in a Licensing Project ... and the "bug type" create a ticket in an Product Issue Project.
No, a Service Desk in Jira is a function of a single Project.
You'd have to do some clunky things with automations or scripting, which would be counter-intuitive for your customers.
It looks like you're new here. Sign in or register to get started.