Automation for Jira - How to send email if tag is set which "answerable"?

Question

Hi,
Ive build a rule with Jira Automation to send a mail when an issue is create and a tag is set.

My problem: When I reply to this mail Jira creates a new issue instead of adding this mail as comment to the existing issue.

How can I send mails when an issue is created with a specific tag set and reply to this issue a comment to the existing issue?

Regards
Nardino

Italo Qualisoni [e-Core] · Answer

Your automation looks correct, can you check what incoming mail handler you have?

I think it should be "Create a new issue or add a comment to an existing issue"

Nardino Reinz · Answer

As you can see Ive add the issue key to the subject.
But answers to this mail creating new issues.

Italo Qualisoni [e-Core] · Answer

You need to include the issue key in the email subject and the Reply to should be your incoming email handler email.