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need support - error failed to fetch

april_sxke04

Hi Confluence team,

We face the issue again error on loading the wiki/page and our team cant put up their updates. Please look into this and not sure why this keeps happening.

https://adjustcom.atlassian.net/wiki/spaces/teamsea/pages/edit-v2/1460634708

Error Message:

This page has failed to load

Our team has been notified. Wait a few minutes and try again. If the problem persists, contact Atlassian Support.

Error details: Failed to fetch

Accepted answers

Mariana_Pryshliak_SaaSJet

Hello @April.

To solve your problem, check here https://confluence.status.atlassian.com/incidents/dvfrm6fr4c0k for follow-ups.

Best regards, Mariana

All comments

bill chef

I am having the same experience

Fabian Duft_k3a3bg

Seems to be an Issue from the Atlassian side, because I have the same problem.

Atlassian is already working on the problem.
Official Statement from Atlassian: https://confluence.status.atlassian.com/

The Issue has been solved

Stefan Hesse

Same here.

Rachiel Vasquez

I'm having the same issue. Please help....

This page has failed to load

Our team has been notified. Wait a few minutes and try again. If the problem persists, contact Atlassian Support.

Error details: Failed to fetch

Edvins Dainis

same here, we cannot edit or create new pages

Патраков Павел

I am having the same problem

Dorte Melgaard Lassen

I'm having the same problem :-)

nimeshsinghal

I am facing the same issue.. stuck with critical work which can't completed because of this

Katrin Gaisbauer

I'm having the same problem.

Valentin Dragin

same

Johanna Vaher

Yep, me too.

Ivan Rudyk

I am having the same issue on multiple cloud instances.

Lidia Rivi

We're experiencing the same issue. Does anyone know when this will be resolved?

Viktor Shyrokov

I am having the same issue!!!

tanhv

I'm having the same problem

Maciej Izworski_hoqz56

Same here.

The worst part is, that I have a lot changes in edit mode, never published before so I'm worry that I will lost that.

After few page refreshes I was able to see document in edit mode, but without my last work, when I used 'diff' I was able to see recent, not saved changes but after a while I lost connection again without ability to see newest changes in document. This popup appears all the time:

altasian-error-edit-jul06-2020

UPDATE:
I connected to USA VPN and Edit mode work flawessly, so it looks like problems are with EU servers.
So:

Temp workarround - connect yourself with US VPN and Edit Mode will probably work for you like it works for me.