How do I stop Jira Cloud Migration

Question

I kicked off a Migration job yesterday morning at 9am for 7 projects.  5 failed with "java.lang.IllegalStateException: Export of data of project xxx failed, please check export log for more details."

The 6th has been running for over 17 hours.  How do I stop it so I can view the logs?

James Newland · Answer

I don't know how to stop the migration but may be able to help with the original error.

I experienced the same error migrating a bunch of projects from server to cloud.

2 migrations failed between the end of user/group checking and the start of actual ticket migration (after, I guess, pre migration checks). All migrations reported "Partial migration" but showed 0% and no artefacts of the project were migrated.

I tracked it down to a series of custom post-functions on the workflow of the affected projects where the admin had set the resolution of a ticket during certain transitions to an ID that couldn't be resolved on the cloud system (e.g. "-1"). Removing these allowed the offending projects to be re-migrated and the custom post-functions reinstated using JSU.

Rob Peterson_r2jmvs · Answer

I have the same issue... just spinning and spinning...

Italo Qualisoni [e-Core] · Answer

You should raise an issue to the support https://support.atlassian.com/contact , only them have the access to the application logs and can guide you on what could have gone wrong