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server unavailible

antrthorn

Late yesterday both our jira and confluence servers started giving people who tried to access them the message:

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Nothing was changes on the server and other servers like svn and the codes website continued to work.

This servers are at

jira.mercurydpm.org and http://confluence.mercurydpm.org/

however, www.mercurydpm.org is fine, so is svn.mercurydpm.org

Please could you advice what the problem could be.

Accepted answers

Christopher O_Neill

What Nic suggested could be the problem, but there could be other causes. To start what is your set up for the connections? one thins that could also cause that is if another application has taken control of the ports. Try accessing the application through the local host i.e localhost:8080(or port you used) or with the IP address usually 127.0..:8080 if you cant access it using your localhost/ip than you might need to reset the application by using shutdown in the bin folder then editing the init.d\jira file if it is on linux

All comments

Nic Brough -Adaptavist-

This is a default message usually seen when you are trying to get to a system via a proxy. It means that the proxy is not getting any response from the back-end system.

That usually means that your services have stopped (but it could be a network change blocking access, or that your network is hideously overloaded).

You'll need to talk to your system admins to see why your Jira and Confluence are not responding to the proxy. Start with the simple check if they're running.

Christopher O_Neill

antrthorn

Thanks. This lead me to the solution. It is now fixed and running again.

Christopher O_Neill

Your welcome, one last thing sometimes if you shutdown the system it might create a stale pid which can cause issues with start up, but you can go to the work folder and delete it

antrthorn

Yeap had that problem and fixed it.

Again, thanks very much for the help.

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