All customers recorded in JSD ghosts?

Question

Almost every entry of a customer (email) in our customer list seems to be non-existing.

When I roll over the customer email entry a tile comes up offering the button "Show Profile". When I click on it I get the message "... you are off track ... you have ended up with a customer that doesn´t exist".

All of the entries of customers who have send us issues do not exist?

We are having lots of problems with our JSD and this seems to be another surprise. Maybe our JSD doen´t exist either :D :D

Anyone with an explanation?

Italo Qualisoni [e-Core] · Answer

Maybe this could be related with the ongoing issue?

https://jira-service-desk.status.atlassian.com/incidents/t74rgg1qpzb3

If this issue persist you should create an issue to Atlassian at https://support.atlassian.com/ and they will troubleshoot with you the issue