Having issues with email request Connected accounts

Felipe Corredor_3vellu

Hi guys I have set up the an email to get a support ticket from clients that do not have an account and that just by sending an email to my support email a new ticket is created.

I got the confirmation email to my support inbox email account but when ever I do test I do get the email to my inbox but I do not get a ticket in my send desk service board. 

Permissions are that Anyone can send a request without logging in.

Y check "test" in Email request, no problems found.

i still do not get a ticket from an email sent to my email support account.

attached images

 

Petter Gonçalves

Hello @Felipe Corredor

Welcome to the Atlassian Community!

In order to better troubleshoot the issue, please provide us with the information below:

1. What are the accesses/permissions of the user that is not being able to create the ticket through e-mail? Is that user an Agent in your Service desk or a customer restricted to the portal?
2. Can you confirm if that same user is able to create issues directly through the customer portal?
3. If the user is an Agent, ensure that you have added the user to the Create issue permission under project settings > Permissions and is currently able to access the internal Service desk UI
4. If the user is a customer (Restricted to the customer portal), let us know if he is added to Jira with no application access under User management > Users or if the user is not even added as a customer in your site.
5. I see you have configured a custom e-mail address in your Service desk project. Can you confirm if the same problem happens when using the Default e-mail of your Service desk?
6. Can you check if the same problem happens to multiple users?

Additionally, since the Atlassian Community is a public forum and your Service desk is open, I suggest removing the screenshot provided in the description to avoid the receiving of Spam e-mails on your site.

Let us know if you have any questions.