while creating the new defect 'Resolution' field is showing default value 'Fixed' and after the ticket is created it is still showing resolution = 'Fixed' when the defect is in 'OPEN' status
can anyone please help me how to resolve this
You aren't showing the create screen. If it is on the create screen remove it. Resolution Field can't be made optional. DO NOT put the field on any screen except the one presented in the transition where it is to be set
@abbas baman
Hi @Joe Pitt we have put resolution required on create screen we want required this on create screen
@abbas baman Then as soon as it is created it is considered resolved. The built in reports showing open to resolved will be meaningless.
HI, @Joe Pitt you mean to say @Callum Carlile _Automation Consultants_ suggestion doesn't work here?
Hi @Callum Carlile _Automation Consultants_ thanks for your support but one more thing it is also showing fixed when a ticket is reopened could you please help me for that also
Hi @Callum Carlile _Automation Consultants_ could you please help to resolve this how to fix this issue when I reopened it is showing fixed now it is same way we need to fix this issue as above could you please let me know where I need to make changes steps
@abbas baman Follow the exact steps mentioned above for all transitions going to the Reopened status
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