Jira Cloud Migration Assistant - Incompatible

Brett Changus

When I try to find the Jira Cloud Migration Assistant on our Jira Software 8.10.0 server, it doesn't list the app and if I manually download the JAR and install it, it is listed as incompatible.

The documentation for the migration assistant says it is compatible with Jira Server 7.x and newer.

Is this app supported or not?

Petter Gonçalves

Hello @Brett Changus

Thank you for reaching out.

Unfortunately, the newest version of the Jira Cloud Migration Assistant is not compatible with Jira 8.10.0, as pointed in the application page:

That being said, we would like to apologize for this compatibility lack and let you know that we created the following feature request to track the current work to implement this integration:

Make Jira Cloud Migration Assistant Compatible with Jira 8.10 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

As a workaround, you can follow the steps below:

1.  Install a new instance of Jira Server version 8.9 (Latest). You can do this using a free evaluation license.

2. Create a backup from the source Server instance (8.10)

3. Then, import your data from the backup file to Jira Server 8.9. Verify data is good on this 8.9 Jira instance after the import by doing a sanity check on the data. Some things to check:

   • attachments load and render properly
   • Content is associated with users properly
   • permissions
4. Finally, Install and Run the Jira Cloud migration Assistant to import your issues from Jira Server 8.9 to Jira Cloud

Let us know if you have any questions or need further assistance with the steps above.