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Filtering by breach of SLA

Shpendi Rakipi

Dear all,

I am trying to create a new filter based on the breaching status of a SLA. I already have Time to First Response and Time to Resolution added as a column but I want to filter just by the information whether the SLA has breached or not (Yes/No),

I haven't figured it out yet.

Can someone help me?

Accepted answers

Dave LIAO

@Shpendi Rakipi - there are JQL queries specific to SLAs you can use: https://confluence.atlassian.com/servicedeskserver041/using-jql-queries-specific-to-slas-969531109.html

In particular, breached() probably will meet your needs?

All comments

Gökçe Gürsel {Appfire}

Hi Shpendi,

As a paid option Time to SLA has options in its report to only show breached (Exceeded) SLAs. This allows users to have an overall view of the breached SLAs

Exceed SLA detail report.png Exceed SLa summary report.png I'm one of the folks in Snapbytes. Let me know if you have any questions.

Regards,

Gökçe

Dave LIAO

@Shpendi Rakipi - there are JQL queries specific to SLAs you can use: https://confluence.atlassian.com/servicedeskserver041/using-jql-queries-specific-to-slas-969531109.html

In particular, breached() probably will meet your needs?

Shpendi Rakipi

Dear @Dave LIAO , many thanks!

This is exactly what I need.

Regards,
Shpendi

Shpendi Rakipi

Thank yoy @Gökçe Gürsel {Appfire} but Dave is closer.

Have a good day,

Shpendi

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