nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot create nex-gen project

DBohra A Global Business Network

I signed up as a fresh account on Jira Service Desk but for some reason I cannot see an option to create a nex gen project and by default all the projects are classic service desk.

I checked the global permission and Jira-admins and Admins have the permission to create Nex-gen projects.

So what am I missing here?

Accepted answers

All comments

Nic Brough -Adaptavist-

You select the type of project after clicking "create project", classic/next-gen are not separate functions.

DBohra A Global Business Network

But in other Service Desk accounts, I do have an option to select whether to create a classic service desk or nex-gen.

Also, by default in this account, why is everything created as a classic service desk.

From a template perspective, I am trying to create an external service desk.

Nic Brough -Adaptavist-

Ugh, scratch that post, I'm being dumb.

The default is to create the type of project you last created, but could you explain what you mean by "can't create next-gen project"? What happens when you click "create project", get the project type selection, change the application to "Service Desk" if needed and then click "try a next-gen project" under the list of types?

DBohra A Global Business Network

Right, so there is a little down arrow on Create Project (blue button at the top right corner), when you click on that, you see Classic Service Desk and Try a next-gen project.

I neither see the down arrow nor the option to select the classic service desk or try next-gen.

attached the screenshots. Screenshot 2020-06-30 at 4.21.29 PM.png

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

next-gen

atl-orange