When using automated transitions, tickets that are marked closed remain the list of open issues

jye

I have automation rules set up such that when duplicate cards exist and I transition the states of one of the cards, all duplicate cards are closed. 

When this automation is processed, the duplicate cards are transitioned correctly, however the resolved/closed cards are left in the the list of open issues with the status closed.

Jack Brickey

Make sure the automation is setting the Resolution field. If not the issues remain unresolved.