Hi All,
User/s is not receiving Email notifications when a ticket on specific issue-types ( Like, Test, story ) is created or for all issue-types ticket is created in JIRA. Is this possible?
Hi @Roja Gurram ,
This is possible, you can configure a notification scheme where the reporter gets an email when a new issue is created.
However, there is a global user setting 'Notify users of their own changes' which will enable disable the notification of changes they make themselves (see here).
Hi Rudy Holtkamp _ TMC _,
1) This is possible, you can configure a notification scheme where the reporter gets an email when a new issue is created. -
Ok, i have added a "Project ROLE "( in which users are present which is a DL Email ) In "Issue created " Event. But, user is complaining that still not receiving EMAIL NOTIFICATIONS. Is this anywhere do i need to add from my end?
2) However, there is a global user setting 'Notify users of their own changes' which will enable disable the notification of changes they make themselves (see here).
Yes, i observed in "User Default Settings" Notify users of their own changes is disabled in my JIRA. We don't want to enable Global user permission.However, I have noticed if we go on our profile under preferences also we can change it i think so whether is this work? I have attached screenshot for your reference.
Your ideas would be much more useful.
You say that there is a user complaining. Do other users get an email when they create an issue or is nobody receiving any email? If it is only one person, you should zoom in and check his/her profile settings and maybe check if they have set up email rules that automatically delete or move emails from Jira. I've seen that several times. Users complaining that they don't receive emails, but eventually, they do, but automatically remove them.
As per them others are getting an EMAILS. As of now issue is with one user ( It is the DL Email list ) and i have enabled the "Notify me " options in their profile.
If it is only one person, you should zoom in and check his/her profile settings and maybe check if they have set up email rules that automatically delete or move emails from Jira. -
Do you want me to check with that DL EMAIL RULES ?
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