Automation for Jira Send who changed the status (transitioned) via email

Nathan_7hhzr3

I am having a real struggle trying to find what smart value I need to use to display the user/author whatever it is that changed the status (transitioned).

The premise is I have it sending a message of:

Your ticket was completed on {{issue.updated.format("dd/MMM/yyyy @ h:mm a")}}

 

but I want it to include "by {{user who updated the status}}"

 

For the comments, it was easy to just use {{comment.author}} but I cannot figure what the status change author call would be, and documentation I could find was not very helpful.

 

Daniel Eads

Hi Nathan, welcome to the Community!

If the rule runs when the issue is transitioned, you can use this value to capture the user who made the transition:

{{initiator.displayName}}

For example, if your rule is "When: Issue transitioned from In Progress to Done", this value should be just what you need. This value is in the Smart values - users page in the documentation.

Cheers,
Daniel