Good afternoon,
I get really confused by boards. Documentation still writes about the 'board menu' or the 'view all board' search results. As far as i know it has been out of the navigation bar.
https://confluence.atlassian.com/cloudkb/kanban-boards-for-jira-service-desk-cloud-1001823609.html
https://support.atlassian.com/jira-software-cloud/docs/new-jira-cloud-navigation/
I want to create a kanban board either in or for my service desk project. We own jira software, servicedesk and confluence, all cloud. I think i am supposed to make a new project with a board to create the kanban board functionality, but how to i send the tickets from the servicedesk to the board?
Do I understand the process correctly? Can you guys help me with the process since i can not find most of the buttons and options written in the (outdated (?)) documentation.
Hi @[deleted]
You can access the list of available boards or create a new board from the option available as below for a Software project (Click on the down arrow available for the default board).
Or just access the URL https://<site-url>.atlassian.net/secure/ManageRapidViews.jspa
Kanban boards are something meant for the Software projects, not service desk. We classify the service desk requests statuses by defining the queues which will available only for the agents.
For any reporting purposes or status overview, we rely on the dashboard gadgets. You will need an agent license to transition a service desk request which will enable to access the queues. Or if you are just a Jira user, you can use a project customized dashboard to see the list of request, current status ..etc
Thanks for the information. It is helpfull and gave me some new information what i did not know yet about boards. Also the url is quite helpfull.
Still confused as you said boards are not meant for servicedesk. The documentation from 24 of april states that it is supposed to work right?
Yes, you can create Kanban boards out of Service Desk project.
What I meant is that, you can also consider using Agent Queues or Dashboards for data visualization. Kanban boards were originally designed for Software projects.
If you find it helpful for organizing your tasks, then there is no problem with using it.
Ah thanks. I tried it and it does indeed work the way I want it.
Late to this party, but FYI you can create a slightly less functional board on a custom dashboard. Just add a "Agile Wallboard Gadget".
Also, custom dashboards can be shared organization wide so everyone can have access to your "Faux Kanban Project 1 Dashboard".
Not a true solution but a partial band-aid.
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