1- On service desk, under Customers, when i drag my mouse on a customer, it shows basic profile details and A button says "View Profile" (a). Once i click View Profile button, an error page with "Looks like we’re off the beaten track" comes up (b). How can i reach profile page of the customer?
2- Is there any way to add more details to customer profile on portal?
XXXX.atlassian.net/servicedesk/customer/user/profile
(a)

(b)