Please help find how subtasks were created automatically

Question

I have Jira service desk project that automatically creates two su-tasks when a new employee request is created.  I really appreciate your advise where else I should investigate.  Here is what I have investigated:

1) Checked post-functions of Create transition, and some but not all other transitions on the workflow.  I could not find anything suspicious.

2) JMWE.  I was not familiar but I checked every corner.  The log file did not log anything according to time.

3) Automation for Jira.  I disabled all rules but it did not affect anything.

4) I could not find apps like Bob Swift's Update on Transition for Jira

Thanks so much for help!!!

Nic Brough -Adaptavist- · Accepted Answer

Check for Listeners and services.  I doubt any service would do this as they run regularly, not by issue change.  But listeners can detect issue create/change/anything and be used to do things like creating issues.

You'll want to check for other generalised scripting and automation tools like Scriptrunner and Powerscripts too - they don't name "create subtasks" explicitly in their names, but they can do it.

Bin · Accepted Answer

A global automation rule is identified as cause.  Thanks!