Send email to a non-user from the custom fields

Question

Hey there,

I'm trying to response to tickets from anonymous users. I created a custom field called "Email", that the user has to input with theirs, but I don't know how I can add it to the recipient.

"Email This Issue" is a solution but the manual steps to add the recipient are a bit tedious and I'd like to automate this process for when the ticket was submitted from our anonymous user.

Could you please help me with this?

Cheers

Boris Berenberg - Atlas Authority · Answer

Or our app ;)  https://marketplace.atlassian.com/apps/1216597/in-mail-handler-pro?hosting=server&tab=overview

Dave Theodore [Coyote Creek Consulting] · Answer

There's no native way to do it in Jira. It's part of the security posture Atlassian built in to the tool. You will need to use a 3rd party App such as JEMH or Email This Issue.