When creating a Task 1 of my Custom Fields are missing only.

ChristopherChilds

We have 2 custom fields in for our Issues:

1. Epic Link
2. Customer

 

When i create a new issue with a value for the "Epic Link" and "Customer" fields. The "Customer" field is missing when I view the Issue.  We can add this file manually after the issue is created.

When I go to "Where is my Field" I get the following message:

"The field 'Customer' does not have value for issue Issue-1970 and will not be displayed on the view issue page. Set value for that field so that it shows up."

When we create a task with no Epic Link  The Customer Field is viewable and has a value. 

The "Epic Link" has a Field type of "Epic Link Relationship" and has an "Available Contexts" value of Global. This field is also "locked"

The "Customer" has a Field Type of "Label" and has an "Available Contexts" value of 4 projects

 

I am unable to see issue in the jira logs when creating the Issue.

ChristopherChilds

ok. I was silly. I see what was happening now. This issue had been with me for weeks and was unable to see why it was happening.

The problem relates to the post functions for the Issue Workflow. There was a function which was trying to copy the "Customer" value from the epic.

Because the epic had not value for the Customer, I am assuming it was copying a null value and this is the reason I was getting this message in "Where is my field":

"The field 'Customer' does not have value for issue Issue-1970 and will not be displayed on the view issue page. Set value for that field so that it shows up."

I hope this will also help someone somewhere.